A new study reveals that Georgia has the highest rate of ride-share users seeking support in the U.S.

The study by Florida-based personal injury law firm Blakeley Law Firm analyzed online search trends across all 50 U.S. states for over 10 keywords related to “Uber Customer Support” and “Lyft Customer Support.” Using data from Google Keyword Planner, the research identified where rideshare users are most actively searching for help, ranking states based on average monthly support-related searches per 100,000 residents.

Georgia ranks first in the nation for ride-share support search intensity, recording 452 searches per 100,000 residents — more than twice the national average of 187. The Peach State launched 51,010 support-related searches drawn from a population of approximately 11,297,300 residents.

Looking at the study, a spokesperson at Blakeley Law Firm remarked:

Georgia is showing a clear sign of growing frustration among rideshare users who are increasingly turning to the internet in search of customer support. Behind each search is a rider facing an unresolved issue — whether it’s a billing error, a safety concern, or a lost item.

The high concentration of support-related searches in this state suggests deeper systemic concerns with how quickly and effectively these services respond to user needs.

To improve the customer experience and restore rider trust, it’s essential for rideshare companies operating in Georgia to invest in more accessible support channels, streamline issue resolution processes, and provide clearer guidance to users facing challenges.

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The study was conducted by Blakeley Law Firm, P.A., a Florida-based personal injury law firm representing clients injured in motor vehicle accidents or those who have lost loved ones due to negligence. The firm focuses exclusively on personal injury and wrongful death claims.

For the full report to www.floridainjuryadvocate.com/