Georgia Department of Driver Services (DDS) is piloting Qmatic’s latest technology at their Gwinnett County customer service center in Norcross. This office boasts a number of Notes displays as well as Intro 17 self-service kiosks, all supported and run by Qmatic’s Enterprise Solution, Orchestra. 

Qmatic recently introduced a new line of self-service kiosks that dramatically improve operational proficiency and customer experience. The combination of the fully integrated Intro Series kiosks and Notes displays allow customers to choose between services, check in for appointments, find their way or simply take a ticket to get in queue. This customer flow methodology ultimately decreases wait times and increases customer satisfaction for a wide range of services — improving the overall customer experience and staff efficiency. 

“DDS is focused on bringing more convenience and efficiency to the licensing process, and this Qmatic solution serves that mission well,” said DDS Commissioner Rob Mikell.

When customers arrive at the Norcross location, they are welcomed by a greeter at the Intro 17 kiosk and given a ticket. The alphanumeric ticket has a letter and three numbers, corresponding to the type of service the person needs. Staff can glance at the system to track customers, receive average wait times and log historical data. Ultimately, it’s all about saving the customer time. This valuable data also provides management with tools to improve their current system and customer experience. 

Combined with Qmatic software and digital signage, the kiosks can easily be transformed into a system of engagement that dramatically increases operational efficiencies.