The Jameson Inn hotel brand was ranked #1 in customer service for the first half of 2011 by the Market Metrix Hospitality Index (MMHI) among its segment of hotels.

“It is great to know our dedication to our guests has been recognized again,” said Lumus Kerlegon, general manager of the Jameson Inn of Albany. “Even in a struggling economy, our commitment to an excellent lodging experience is our overriding goal” Kerlegon went on to say.

Jameson Inn hotels feature double-sided pillow top Dreamium™ Beds and new in 2011, Jameson also added in-room gourmet coffees and teas with new, single cup coffee makers in every room. “What could be better than a comfortable bed with fresh linens and lots of pillows and a great cup of coffee to get you going in the morning.” said Dan Burdakin, President of Park Management Group.

Based on 35,000 customer interviews each quarter, the Market Metrix Hospitality Index prides itself on being the largest and most in-depth measure of hotel, airline and car rental performance available today. No other customer satisfaction index offers MMHI’s reporting frequency, volume of customer interviews, cross-industry results or innovative satisfaction measures, according to Burdakin.

The Jameson Inn of Albany is located at 2720 Dawson Rd. Lumus Kerlegon can be reached at 229-435-3737 or 800-JAMESON (526-3766).