About Susan Payton
Authored 8 articles.
Features, March 11, 2014
“Hi, this is Ted and I’m from X Corporation. Do you have a few minutes?” I’m immediately up in arms. I know he wants to sell me something that I am 99% sure I do not want to buy (for the record, I’ve never made a purchase from someone cold calling me). Can you relate?
Features, December 10, 2013
Small business owners rank creating a business plan right up there with writing the dreaded high school term paper, college thesis, and bar exam rolled into one, says Tim Berry.
Features, August 30, 2013
Don’t buy into the idea that as a small business, you’re limited to your personal capabilities. Software is getting more affordable. And DIY is “in” right now in a major way. The lines blur between “big” and “small” business when it comes to tools and techniques like these.
Features, January 23, 2013
Is hiring more employees one of your New Year’s resolutions? While hiring ultimately relieves your headaches in the long run by helping you and your team with workload, in the short run most entrepreneurs dread hiring because of the time and effort involved. Fortunately, there are ways to ensure you recruit more of the right candidates and waste less time with people who don’t suit your needs.
Features, January 17, 2013
In his book, High Tech, High Touch Customer Service, Micah Solomon talks about using social media to provide stellar customer experience. He also outlines the profile of a “masterful company,” those that go above and beyond in the area of customer service. Using a few of his 12 characteristics of a masterful company, we show you how you can become one.
Features, August 03, 2012
It’s funny where you pull life lessons from, isn’t it? One never would think lessons on running a business will come from a yoga mat. You’d be surprised at the connections.
Features, July 30, 2012
Looking back in the last twenty to thirty years, most kids had no idea what an entrepreneur was. Fast forward to today - a recent study now shows a whopping 46% of kids who know an entrepreneur are more interested in becoming one themselves. We look at some ways to teach and encourage kids the entrepreneurial spirit.
Features, May 03, 2012
As small business owners, we’re all strapped for cash and we hate spending unnecessarily. That being said, not everything should be DIY. Sometimes trying to save money and do things yourself costs you more in lost time and lost business than you saved in cash.